The Key Account Manager - Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders.
Key Responsibilities
Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography.
Drive transaction growth and solution utilisation across allotted accounts postonboarding.
Act as the primary point of contact for daytoday coordination with institutional clients.
Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions.
Ensure regular engagement to understand requirements, address concerns and improve account utilisation.
Support longterm retention and deepening of institutional relationships.
Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations.
Track implementation timelines and ensure smooth golive and stabilisation.
Promote appropriate acquiring solutions based on institutional needs.
Manage service issues, downtime or operational escalations for assigned accounts.
Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations.
Monitor recurring issues and support preventive interventions.
Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business.
Maintain accurate records and audit readiness for assigned accounts.
Escalate risk, compliance or process deviations to the Regional Sales Manager proactively.
Qualifications
Optimal qualification for success on the job is:
Graduation /Post Graduate degree
Role Proficiencies:
3 - 8 years of experience in banking, payments, institutional or government-facing roles
Exposure to Govt, PSU or TASC client handling preferred
Experience in coordinationdriven, processheavy settings
Robust coordination and institutional relationship management skills
Understanding of merchant acquiring and digital payment solutions
Attention to detail and documentation discipline
Ability to work across multiple internal stakeholders
📌 Rb Acquiring: Key Account Manager Govt & Tasc Kolkata (India)
🏢 Axis Bank
📍 India
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