**Key Responsibilities** **Operational Management** + Manage the day-to-day housekeeping operations of the hotel. + Ensure all guest rooms, public areas, and service areas meet IHG cleanliness and quality standards. + Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house facilities. + Monitor room status and coordinate closely with Front Office to ensure room availability and guest satisfaction. + Ensure timely cleaning and preparation of rooms for arrivals and departures. **Team Leadership** + Recruit, train, coach, and develop housekeeping colleagues. + Conduct regular performance reviews and provide constructive feedback. + Prepare staff schedules and duty rosters based on occupancy levels and operational requirements. + Foster a positive work environment that promotes teamwork and employee engagement. **Quality & Guest Experience** + Handle guest complaints and special requests promptly and professionally. + Ensure compliance with IHG guest service standards and brand requirements. + Monitor guest feedback and implement corrective actions to improve service delivery. + Drive continuous improvement initiatives to enhance guest satisfaction scores. **Inventory & Cost Control** + Manage housekeeping budgets and control departmental expenses. + Monitor usage of cleaning chemicals, guest supplies, linen, and operating equipment. + Conduct regular inventory checks and maintain adequate stock levels. + Coordinate with suppliers and Purchasing department for housekeeping requirements. **Health, Safety & Compliance** + Ensure compliance with hotel safety procedures and local health regulations. + Maintain proper handling, storage, and usage of cleaning chemicals.



+ Conduct regular safety training and audits within the department. + Ensure lost and found procedures are followed according to hotel policy. + Support sustainability and environmental initiatives as per IHG Green Engage standards. **Coordination & Communication** + Work closely with Front Office, Engineering, Security, and other departments to ensure smooth hotel operations. + Coordinate room maintenance requirements with Engineering. + Participate in daily operations meetings and management discussions. **Qualifications & Experience** + Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or related field. + Minimum 3-5 years of housekeeping experience in a branded hotel workplace. + At least 1-2 years of supervisory or managerial experience. + Knowledge of housekeeping operations, cleaning standards, and inventory management. + Familiarity with hotel management systems (Opera preferred). Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Housekeeping Manager - Holiday Inn Express Hyderabad Hitec City (India)
🏢 IHG
📍 India