Role & Responsibilities:
Ensures end to end smooth running of logistics operations for the zone/area
Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
Responsible for all the SLA's & TAT are maintained.
Responsible for reduction in cost and increase in productivity for the region.
Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.
Handles the continuous improvement projects w.r.t., cost service and employee productivity
Maintenance of all the operational budgets
Supervises activities pertaining to vendor for the upcoming current client
Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
Heading the current initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
Impart behavioural & soft skills training to the team as and when required.
Monitoring security parameters across region and ensures no unlawful activity occurs

📌 Centre Incharge Guwahati
🏢 Delhivery
📍 Guwahati