Role Overview
We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role, responsible for renewals, upsells, and cross-sells, while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:
MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing creative solutions for over 14 years. Renowned for its ease of use and customer experience excellence,



the platform is highly rated across various review platforms.

Key Responsibilities
Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
Drive monthly/quarterly renewals and ensure high retention rates
Identify expansion prospects through upselling and cross-selling (WhatsApp, IVR, AI solutions)
Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
Proactively identify churn risks and implement retention strategies
Maintain solid relationships with business owners and decision-makers
Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
Monitor and improve customer health metrics (CSAT, usage, engagement)
Coordinate with support/product teams for issue resolution and account growth

Target Customers
SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
Primarily India-based customers

Must-Have Requirements
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📌 Customer Success Executive Delhi Division (India)
🏢 MyOperator
📍 India