Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai

Location : Chennai
Shift - US Shift
Experience:
Associate Manager- 8 to 13 Years
Senior Manager - 13 to 17 Years

RESPONSIBILITIES:
Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
Ensure proper integration with operations for effective execution of end-to-end processes.
Maintain quality and efficiency measures within the team in accordance with service level agreements.
Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
Identify and recommend operational and technological tools to improve efficiency.




Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
Establish and maintain effective work procedures.
Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
Review and ensure processes comply with internal policies and external regulations.
Address escalated issues regarding performance and quality.
Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
Interface and coordinate with vari

📌 Hiring For Us Healthcare Ar Medical Billing Associate Manager/senior Manager Chennai Tamil Nadu
🏢 HCLTech
📍 Tamil Nadu