a. Patient oriented:
Taking valuable care of patients
Handling patient queries
Assist patients with wheelchair facility
Help visitors with IP patient details during visiting hours/ at any time needed.
Appointment booking & scheduling
Providing appropriate information on all hospital facilities and services
Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
Taking care of cluster keys.
Being up-to-date with Doctors leave & the respective circulars.
Transferring & connecting all phone calls.
Providing hospital staff assistance with phone no’s
Receiving written complaints of patients.
Shall handle OPD related enquiries- Telephonic and personal
Shall give information on OPD
Shall give information on Health Check Packages
Shall give information on Diagnostic Services
Shall give information on OPD timings.
Shall direct to the concerned department for the service
Shall help regarding where to collect the reports

b. Inventory oriented:
Daily check of inventory
Indenting of stock as per the requirement




Showing acknowledgement & transfer of stock
Showing consumption of used items
Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:
Maintenance of records and registers for the department
Keeping all necessary updates related to department
Preparing the monthly reports of the respective clusters
Checking OPD consultation rooms for cleanliness and stationary available.

a. Technical know how:
Detailed knowledge about facilities and services
Basic knowledge about HIS

b. Alertness:
Comfort level of the patient
Patient safety
Doctors available in the OPD
Expected time of doctors arrival

c. Interpersonal skills:
Valuable communication with patients, doctors, front office & colleagues
Telephone etiquettes
Polite & courteous

d. Basic Emergency training:
Requires training in patient safety & wheel chair management
Requires trai

📌 Senior Officer Patient Care Thane
🏢 Jupiter Hospital
📍 Thane