Job Title: Customer Support Engineer (CSE) NGFW

Experience: 5+ Years

Location: Remote

Shift: NAM Shift

Employment Type: Full time

Job Description

We are looking for an experienced Customer Support Engineer (CSE) NGFW with robust expertise in Palo Alto Networks Firewall technologies. The ideal candidate should have hands-on technical support experience, excellent troubleshooting skills, and the ability to interact directly with customers.

Key Responsibilities
Provide technical support and troubleshoot Palo Alto NGFW issues.
Configure and support Panorama, GlobalProtect, Security Policies, NAT, and High Availability (HA).
Troubleshoot IPSec/SSL VPN, App-ID, User-ID, and routing protocols (OSPF/BGP).
Analyze network traffic using Wireshark and tcpdump.
Work with customers to resolve technical issues within SLA.




Collaborate with internal teams to ensure timely issue resolution.

Required Skills
5+ years of experience in Network Security or Technical Support.
Hands-on experience with Palo Alto NGFW (Mandatory).
Experience with Panorama and GlobalProtect.
Solid knowledge of NAT, Security Policies, High Availability (HA).
Hands-on experience with IPSec VPN, SSL VPN, App-ID, and User-ID.
Good understanding of TCP/IP, OSPF, and BGP.
Experience using Wireshark and tcpdump for troubleshooting.
Excellent troubleshooting, analytical, verbal, and written communication skills.
Customer-facing support experience is mandatory.
PCNSE certification is preferred.

📌 Customer Support Executive Ngfw New Delhi
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