We are looking for an Enterprise Account Leader to cater to the success of key client accounts. The selected candidate will be a key liaison between clients, business development and technology team. This person will also take responsibility for upselling and cross-selling the product suite to clients.
Responsibilities:
Play an integral role in new business pitches and hold responsibility for the effective on-boarding of recent clients
Operate as the lead point of contact for any and all matters specific to your customers
Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth
Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.
Requirements:
Bachelors degree or higher in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school
13+ years of experience in enterprise account management or business development in a SaaS company
Ability to provide client service to a large number of client accounts with passion, robust initiatives and positive attitude
Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management
Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
Consultative sales background or experience as a solutions engineer is a plus
Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
Robust organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure