IND Sr Business Analyst - GCC038 We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. **Position Overview** We are seeking a highly skilled Senior Business Analyst to join our Billing Team Hyderabad, India. The Senior Business Analyst plays a critical role in driving the Billing Persistent Team agenda by bridging business processes, operational needs, and technology solutions. This role is responsible for leading complex requirement-gathering efforts, mapping end-to-end business workflows, and defining clear, scalable functional specifications that enable teams to deliver modern, data-driven, and automated billing capabilities. It is a key role in shaping how billing processes evolve-improving accuracy, cycle time, operational efficiency, and customer experience across all Business segments. **Key Responsibilities** + Translate business requirements into detailed features, user stories, process flows, and acceptance criteria for engineering delivery. + Perform business process mapping and gap analysis acrossBillingworkflows,identifyingautomation, IDP(Intelligent Document Processing), and AI-driven optimization opportunities. + Support data-driven decision making by analyzingbillingworkflow data, system behaviors, triage rules, and operational bottlenecks. + Collaborate with architects, engineers, data scientists, and product teams to ensure solutions align with system architecture, integration frameworks, and enterprise platform standards. + Document current-state and future-state workflows, including data flows, decision points,



system interactions, and triage logic. + Participate in backlog refinement, requirement walkthroughs, testing cycles, and readiness reviews tovalidatefunctional fit and business value. + Serve as the liaison between business stakeholders and technical teams, ensuring consistent understanding of processes, requirements, and constraints. **Required Skills & Experience** + 5-10 years of Business Analyst experience in technology-driven, workflow-heavy, or operational environments. + Strong requirements-gathering, story-writing, and acceptance-criteria definition skills. + Experience supporting delivery in Agile orSAFeframeworks, including writing epics, features, and user stories. + Expertise inbusiness process mapping (BPM), workflow optimization, and operational analysis. + Ability to interpret data insights and apply them to business decisions and process improvements. + Solid stakeholder-management and communication skills across business, technology, and analytical teams. + Experience working in Agile orSAFedelivery models. + Ability to collaborate across globally distributed teams and support cross-functional delivery. + Familiarity with SQL or analytical querying tovalidatedata conditions or support logic-based requirement definition. **Nice to Have Skills** + Experience withBillingdomain processes or insurance operations. + Knowledge ofbillingprocesses, insurance operations, or financial exposure workflows. + Familiarity with AI-enabled workflow concepts. + Experience working with visualization tools (Figma, Miro) for journey mapping or process design. + Basic understanding of SQL, analytics platforms, or data-driven problem solving. + Exposure to cloud-native solution components, rules engines, and enterprise workflow platforms.

📌 IND Senior Business Analyst (Hyderabad)
🏢 The Hartford
📍 Hyderabad