Customer Resolution Team Hotel Product (Grievance Desk)

Mention "YATIKA on your resume at the time of interview.

Key Responsibilities

1. Complaint Handling (Voice & Non-Voice)- Blended

2. Escalation Management

3. Coordination with Hotel Operations

4. Service Recovery & Retention

5. Documentation & Case Management

6. Quality & Process Improvement

7. Performance Tracking & Reporting

Salary:-35,000 CTC + Incentives

Required Skills & Competencies

- Strong verbal communication skills (call handling expertise)
- Excellent written communication (email/chat)
- High conflict resolution & negotiation skills
- Ability to handle irate and demanding customers
- Strong problem-solving and decision-making
- Multitasking in a high-volume call center workplace
- Attention to detail in documentation




- Customer-first mindset with empathy

Qualifications & Experience

- Graduate in any discipline (Hospitality preferred)
- Min 1 year of experience in Customer Support / Escalations desk, OR
- Hotel Guest Relations / Reservations / OTA Support
- Experience in handling escalations or grievance desk is highly preferred

Interested candidates can apply now or share their updated resume for immediate consideration.

POC - YATIKA((phone hidden))

Reach out to me for further queries on whatsapp and will share you the location for interviews. One day closure available.

📌 Hiring For Hospitality Escalation Desk Domain || Excellent Comms (Delhi)
🏢 Atain
📍 Delhi