Our Process Associates (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.
The Responsibilities:
- Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules
- Serve as a liaison between Operations and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
- Log Active Interventions so they can be reported on at a Company level
- Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
- Interviewing test takers with required documentation
- Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
- Supervise the examination for the entire period and document the same in the database.
- Participate in weekly review meetings.
- Report technical issues during the exam to the technical support team
- Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.
Additional Position Information:
- Onsite
- Location: Malkajgiri
- Core Hours: Rotational - Night Shifts
- Core Days Worked: 5 Days
- Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.
Desired Attributes:
- Excellent verbal and written communication (English required)
- Ability to communicate effectively with customers and employees
- Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
- Ability to be responsive and adept at problem-resolution and critical thinking
- Ability to achieve positive satisfaction results from customers.
- Note: 6 Months of Experience is mandatory for undergraduates.
The Benefits:
- Competitive Pay (2.75 LPA - 3.75 LPA Including travel allowance )
- Two way Cab Services (Selective regions)
- Healthy work Culture
- Growth opportunities Opportunities
- Learning and Development Opportunities
- Company Sponsored Health Insurance
- Referral Award Program
- Free Food (Lunch, Dinner & Breakfast)
- 6k Transport Allowance/Month
📌 Mega Walkin Drive@ Examity-Malkajgiri, 5 Days Work,Free Food &2 WayCab (Telangana)
🏢 Examity
📍 Telangana
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