This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 1+ years
Location: Noida , Delhi , India
JobType: full-time

We are looking for a compassionate, customer-focused, and result-oriented Patient Counsellor / CRM to join our skin and aesthetic clinic.

The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills.

In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey.

As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management.

Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role.

Requirements

Key Responsibilities

- Counsel patients regarding skin, hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors.
- Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and professional manner.
- Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction.
- Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service.
- Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling.




- Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system.
- Maintain accurate patient records, consultation details, treatment history, and follow-up notes.
- Encourage treatment conversions by helping patients understand the value and benefits of recommended procedures.
- Follow up with prospective and existing patients regarding consultations, ongoing treatments, and repeat visits.
- Ensure timely resolution of patient complaints while maintaining professionalism and confidentiality.
- Prepare daily reports, maintain documentation, and update patient information using MS Office applications.
- Support front office and clinic operations whenever required to ensure productive patient flow.

Required Skills

Must-Have Skills

- Patient Counselling
- Customer Relationship Management (CRM)
- MS Office (Word, Excel, Outlook, PowerPoint)

Good-to-Have Skills

- Excellent English communication skills (spoken and written)
- Strong interpersonal and relationship-building abilities
- Empathetic approach with a patient-first mindset
- Good presentation and convincing skills
- Ability to multitask and manage multiple patient interactions efficiently
- Strong organizational and time management skills

Preferred Qualifications

- Bachelor's degree in any discipline.
- 1–4 years of experience as a Patient Counsellor, CRM Executive, or Clinic Coordinator in a skin, dermatology, cosmetic, or aesthetic clinic.
- Familiarity with skin, hair, laser, and aesthetic treatments will be preferred.
- Experience using CRM software and maintaining patient databases is an added advantage.

Required Skill Profession

Healthcare Diagnosing Or Treating Practitioners

📌 Patient Counsellor/ CRM for Skin clinic (New Delhi)
🏢 Weekday AI
📍 New Delhi