JOB DESCRIPTIONJob Purpose

Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out policies of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification, and income assessment, and ensuring collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on the ground in the location.

Duties and Responsibilities

- Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend the prospecting briefing.
- Source Recent Customers in the locations allocated, form JLG groups, and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry/upload and/or validate documents on LOS, follow the entire sourcing process as defined in SOP.
- Coordinate with BM for required approvals and Credit Ops officer at the branch for disbursements as per the process.
- Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch.



Manage a portfolio of 450 - 500 customers.
- Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end-use monitoring of loans as per the process.
- Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensure critical parameters like lead to login are executed as per matrix.
- Maintain Centre meeting discipline, follow SOPs, and code of conduct.

Required Qualifications and Experience

Graduation / Undergraduate 1-2 years in Microfinance JLG business

Locations

Basic Section
Job Level: GB01
Job Title: Senior Centre Manager - MFI South, Sales & DMS, Sales & DMS - MFI
Job Location Country: India
State: KARNATAKA
Region: South
City: Hassan
Location Name: Hassan
MFI Tier: Tier 3

📌 Senior Centre Manager - MFI South (India)
🏢 Bajaj FinServ
📍 India