Job Description

Major Responsibilities

- Create and execute efficient personnel management plans

- Keep consultants utilization at a high level to meet annual objectives

- Improve the skills of our Professional Services consultants

- Maintain and increase the technical certification of consultants on the team

- Maintain solid relationships with customers, partners, sales and SE teams

- Strive to continuously improve current service offerings and delivery governance

- Help develop additional service offerings to enhance customer value

- Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution

- Lead operational cadence calls and ensure actions are tracked through to completion

- Always strive to improve the project delivery process and reporting structure





- Conduct regular 1:1 meetings with consultants

- Identify current and future challenges relating to skills, promotion, utilization and role development

- Demonstrate strong leadership presence by driving discussions, decisions and outcomes

- Be proactive, innovative and operationally focused

- Help with consultant recruitment and hiring

- Act as the primary delivery partner to sales leadership, ensuring regular communication, alignment and execution

- Support management of critical customer cutovers, weekend activities and enterprise delivery requirements

- Drive operational forecasting, resource planning and escalation management across the India project delivery business

📌 Services Delivery Manager (Professional services Team) (Bengaluru)
🏢 Check Point Software Technologies
📍 Bengaluru