01 Aug
|
Important Company of the Sector
|
Eluru
01 Aug
Important Company of the Sector
Eluru
Job Role: Service Manager
Function: After -Sales / Service Operations
Role Objective
The Service Manager is responsible for managing end -to -end service centre operations, ensuring high customer satisfaction, efficient service delivery, team performance, and adherence to company SOPs and quality standards.
Key Responsibilities
- Manage daily operations of the service center/workshop
- Lead and supervise service technicians and advisors.
- Ensure timely diagnosis, repair, and resolution of EV two -wheeler issues
- Monitor service KPIs such as TAT, repeat complaints, first -time fix, and productivity
- Handle customer escalations and ensure high CSAT
- Ensure compliance with service processes, safety norms, and quality standards
- Coordinate with spare parts, logistics, and central teams
- Maintain accurate service records, job cards, and reports
- Conduct training and skill development for service staff
- Ensure adherence to warranty policies and claim processes
Required Skills & Experience
- 4–8 years of experience in two -wheeler service operations
- Prior experience as Service Manager / Workshop Manager / Team Lead
- Experience in EV service is highly preferred
- Robust knowledge of mechanical, electrical, and EV systems
- Good leadership, communication, and problem -solving skills
- Proficient in DMS / service management systems
Educational Qualification
- Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering
Key Competencies
- Team management
- Customer handling
- Process & compliance orientation
- Analytical and reporting skills
Salary: ₹4.8 LPA (CTC) including 10% variable pay