Job Title: Email Support Executive / Email Process Associate

Experience Required: 6 months to 2 years

Job Type: Full-time

Location: Onsite – Hyderabad

Shift: Rotational (Day & Night Shifts)

Industry: BPO / Customer Support / E-commerce / Tech Support

Key Responsibilities:

- Respond to inbound customer emails regarding queries, complaints, and service requests.

- Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction.

- Log all customer interactions accurately in internal systems (CRM or ticketing tools).

- Coordinate with internal teams to resolve customer issues efficiently.

- Maintain professionalism, empathy, and clarity in all written communication.

- Adhere to internal policies, quality standards, and SLAs.

- Follow up on pending issues within agreed timelines.





- Meet individual performance metrics such as email TAT, quality, and satisfaction scores.

Required Skills & Qualifications:

- 6 months to 2 years of experience in email support or customer service roles.

- Excellent written English communication skills.

- Strong typing speed with attention to detail.

- Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).

- Basic knowledge of MS Office (Word & Excel).

- Problem-solving mindset with solid analytical skills.

- Ability to handle multiple tasks and prioritize efficiently.

- Customer-centric attitude and a commitment to delivering quality support.

📌 Community engagement (Hyderabad)
🏢 Recognized
📍 Hyderabad