Job Summary:


We are seeking a seasoned Senior EdTech Sales & Customer Success Leader with 10+ years of experience to drive strategic growth, customer retention, and long -term partnerships. This role requires strong leadership, deep understanding of the EdTech ecosystem, and the ability to scale customer success and revenue functions while acting as a key liaison between clients and internal teams.

Key Responsibilities:


Strategic Sales & Revenue Growth


- Own revenue growth from existing and current enterprise/education accounts

- Drive renewals, upselling, cross -selling, and long -term contract expansions

- Define and execute growth strategies aligned with business objectives

- Partner with leadership to forecast revenue and plan go -to -market initiatives

Customer Success Leadership

- Lead the end -to -end customer success strategy across key accounts

- Ensure high adoption, engagement, retention, and customer satisfaction

- Establish success metrics, KPIs, and scalable customer success frameworks

- Handle high -impact escalations and ensure timely resolution

Client & Stakeholder Management

- Build and maintain senior -level relationships with institutional leaders, CXOs, and decision -makers

- Act as a trusted advisor to customers on learning outcomes and digital transformation

- Represent the organization in client meetings, reviews, and industry forums

Liaison & Cross -functional Collaboration

- Serve as the central liaison between customers and internal teams (Product, Engineering, Content, Sales, Support)

- Translate customer needs into actionable insights for product and process improvement

- Drive alignment across teams to deliver seamless customer experiences

Team Leadership & Mentorship

- Lead, mentor, and scale sales and customer success teams

- Set performance goals, conduct reviews, and drive continuous improvement

- Build best practices, playbooks, and training frameworks

Data, Reporting & Governance

- Track and analyze customer health, churn, NPS, and revenue metrics

- Maintain governance over CRM, reporting, and account management processes

- Present performance insights and recommendations to senior leadership

Required Skills & Qualifications:

- Bachelor’s or Master’s degree in Business, Education, Marketing, or a related field

- 10+ years of experience in EdTech / SaaS / Education Sales / Customer Success

- Proven track record of driving revenue growth and customer retention

- Strong leadership, negotiation, and stakeholder management skills

- Experience managing enterprise or institutional clients

- Strategic mindset with hands -on execution capability

Preferred Qualifications:

- Experience scaling customer success or sales functions in high -growth EdTech organizations

- Strong understanding of LMS, digital learning platforms, and education ecosystems

- Exposure to global or large -scale education clients

What We Offer:

- Senior leadership role with high ownership and impact

- Competitive compensation with performance -based incentives

- Opportunity to shape customer success and growth strategy

- Collaborative, innovation -driven work culture