We are looking to hire a brilliant Customer Service Executive-Loan Center to join our amazing team at IDFC FIRST Bank in Chennai.
Growing your career as a Full Time Customer Service Executive-Loan Center is an awesome opportunity to develop relevant skills.
If you are solid in persuasion, presentation and have the right experience for the job, then apply for the position of Customer Service Executive-Loan Center at IDFC FIRST Bank today!

Job Description
Job Title - Customer Service Executive
Place of work - Mumbai
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Roles & Responsibilities:

- Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry's developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards.



Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
- The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
- Explore business opportunities and faster resolution time with appropriate close looping.
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
- Improving brand image on complaints and grievance handling mechanism.

Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
Minimum 2-3 years into Customer Service

Benefits of working as a Customer Service Executive-Loan Center in Chennai:

● Excellent benefits
● Opportunities to grow
● Advantageous package

📌 Customer Service Executive-Loan Center - Start Now (Chennai)
🏢 Recognized
📍 Chennai