We are looking to hire a driven CUSTOMER SERVICE ASSOCIATE IV to join our high calibre team at TE Connectivity Ltd in Bangalore.
Growing your career as a Full Time CUSTOMER SERVICE ASSOCIATE IV is an awesome opportunity to develop exceptional skills.
If you are strong in creativity, leadership and have the right initiative for the job, then apply for the position of CUSTOMER SERVICE ASSOCIATE IV at TE Connectivity Ltd today!

Job description

Responsibility This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.



Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies Values Integrity, Accountability, Teamwork, Innovation EOE, Including Disability/Vets

Job Function

BPO / Customer Care / ITES / KPO / Telecaller

Key Skill

escalations , customer service , customer satisfaction , service delivery , communication skills , customer service associate , process improvement , fluent , customer experience

Perks of working as a CUSTOMER SERVICE ASSOCIATE IV in Bangalore:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary

📌 CUSTOMER SERVICE ASSOCIATE IV - Urgent Role (Bengaluru)
🏢 Nameless
📍 Bengaluru