We are on the lookout for a remarkable Customer Accounts Specialist to join our high calibre team at Kovai Limited in Coimbatore.
Growing your career as a Full Time Customer Accounts Specialist is a fantastic opportunity to develop competitive skills.
If you are strong in problem-solving, adaptability and have the right experience for the job, then apply for the position of Customer Accounts Specialist at Kovai Limited today!

Kovai.co, the fastest growing SaaS organization is a premier enterprise software company offering multiple products at scale both in the enterprise arena and in the B2B SaaS space.

We are a technology partner of choice for many of the world’s leading enterprises to manage and monitor their Microsoft BizTalk and Azure Serverless environments.

We always stand out from the crowd with our product team consisting of thinkers and innovators who are re-defining the way robust Enterprise Software and SaaS products are built. Headquartered in London, U.K and with a development centre in Coimbatore, India, our engineers have niche skills and in-depth domain knowledge.

Trusted by over 1,000+ business around the world.

Key Products:

- BizTalk360
- Serverless360
- Document360
- Churn360

As a feather in our cap, we have made our first ever acquisition of Cerebrata, a privately-held SaaS product company. We believe this is the beginning. (https://www.kovai.co/blog/coimbatore-saas-company-kovaico-acquires-cerebrata)

We wish to be known for our values of integrity, teamwork and excellence. As we grow, we ensure that our culture remains at the heart of Kovai.co.

We are constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy. If you’re looking to make an impact, Kovai.co is the place for you. If this describes you, feel free to have a look at our openings in our career page and apply to be a part of the $30 million journey!

Opportunity – Customer Accounts

What you’ll do on the job:





• Execution of a sales order by raising invoice in the accounting system

• Raising estimates to customers for annual support and subscription renewals

• Liaising with customers either via email/telephone for any queries on the estimates/invoices

• Updating the CRM system with customer updates and follow ups

• Assisting the team in license keys generation and other enquiries

• Managing the overdue invoices and making sure the accounts are up to date

• Assisting the sales team in reaching the potential leads wherever possible

• Provide accurate, valid and complete information by using the right methods/ tools

• As a part of customer on boarding process, client relationship sync up to be done

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies

You'll meet our requirements:

• Very valuable English communication skills (both in verbal and written)

• Should be good in Word, Excel and PowerPoint

• Candidate should be proactive, self-motivated and responsible team-player

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Worked in Xero / free agent Accounting System

• Work experience on any CRM systems (Dynamic CRM system is preferred)

• B.BA / B.Com / M.Com graduates can apply.

• Candidates should be ready to work in shifts 02 pm - 11 pm (IST)

Perks:

• Collaborative and fun team.

• Flat organizational structure.

• Rewards and recognition.

• Health care benefits.

• Upskill allowance.

• Located at the heart of the city with world class infrastructure.

If this excites you, apply for this opportunity, and the team would love to get on a call with you to discuss further.

Benefits of working as a Customer Accounts Specialist in Coimbatore:

● Company offers great benefits
● Advancement opportunities
● Attractive package

📌 Customer Accounts Specialist - Hiring Immediately (Coimbatore)
🏢 Important Company of the Sector
📍 Coimbatore