We are on the lookout for an organized BPO Health Care & Insurance Operations Analyst to join our growing team at NTT Data in Chennai.
Growing your career as a Full Time BPO Health Care & Insurance Operations Analyst is a fantastic chance to develop excellent skills.
If you are strong in leadership, people management and have the right initiative for the job, then apply for the position of BPO Health Care & Insurance Operations Analyst at NTT Data today!

Roles and Responsibilities :
1. Manage Escalations Inbox and own the resolution by working with all the required functions
2. Identify action items to de-escalate situations and follow through for effective implementation
3. Monitor repeat callers or multiple paperwork to proactively identify possible escalations
4. Review the escalation thoroughly to determine the root cause
5. Perform analysis of all impacted transactions across all functions




6. Work with IT on related action items and co-ordinate a response to the leadership
7. Generate reporting on applicable metrics for escalation handling, impact and closure
Skill Set Requirements :
Analytical ability to perform root cause and impact analysis
Excel Skill set to generate reporting
Documentation skill set to articulate summary of the analysis
4+ Experience of working in Claims/Admin/Contact Center functions
Good Knowledge on Lifesys and Image Portal
Good Email Management Skills

Benefits of working as a BPO Health Care & Insurance Operations Analyst in Chennai:

● Company offers great benefits
● Opportunities to grow
● Advantageous package

📌 BPO Health Care & Insurance Operations Analyst - with Growth Opportunities (Chennai)
🏢 Important Business
📍 Chennai