Role & responsibilities

The Manager Homecare is responsible for overseeing the daily operations of the homecare department in alignment with the organization's mission, vision, and values. The role demands strong leadership, operational efficiency, revenue management, and patient-centred service delivery. The Homecare Manager will lead a multidisciplinary team, ensure adherence to protocols, support business development initiatives, and ensure customer satisfaction while maintaining high standards of compliance and confidentiality.

Core Responsibilities

1. Governance & Vision Execution

- Promote and uphold the organizations mission, vision, and values in daily operations.
- Ensure the smooth day-to-day functioning of the city Homecare Centre.

2. Operational Management

- Maintain adequate staffing levels and oversee caregiver deployment and performance.;
- Monitor adherence to care protocols, documentation standards, and compliance as per internal manuals.
- Plan and track leave management of team members in advance.

3. Revenue & Business Development

- Achieve budgeted revenue targets through effective lead conversion and cross-sales.
- Contribute innovative ideas to expand services and generate new business opportunities.
- Manage client enrolments and oversee qualified affiliations (Doctors, Therapists, etc.).
- Actively support marketing initiatives and external engagement efforts.

4.



Customer Experience & Quality

- Drive initiatives to enhance client satisfaction and service quality.
- Ensure timely and effective resolution of client concerns or feedback.
- Ensure data confidentiality and safeguard sensitive client information.

5. Financial & Administrative Control

- Ensure timely billing and collection; minimize outstanding dues.
- Maintain Daily Performance Reports (DPR) and other departmental reports.
- Participate in organizational meetings and ensure regular reporting and updates.
- Oversee vendor management and ensure smooth service operations.

6. Compliance & Additional Responsibilities

- Ensure adherence to documentation standards and operational protocols.
- Maintain required records, submit periodic reports, and ensure process compliance.
- Undertake any additional responsibilities as assigned by the management.

7. Values Alignment

- All employees are expected to demonstrate and uphold the organization’s core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners

📌 Operations Manager (Home care) (Tamil Nadu)
🏢 Lifebridge Group
📍 Tamil Nadu