Warm Greeting !!

Call : HR smitha @ (phone hidden) (Call or Whatsapp)

Email id : [email protected]

Call has to be made between 10am -6 PM

Voice Process

Desired Candidate Profile:

- Graduate / Under Graduate with 12 months exp is fine
- Excellent Communication Skills and Typing skills
- Flexible with Shifts
- Hindi is mandatory

Immediate Joiners required!!!

Job Overview :

The Voice Process will be responsible for handling customer inquiries, issues, and requests through calls . They will ensure timely and accurate responses to maintain high levels of customer satisfaction and for a voice process typically involves handling incoming calls in a qualified and customer-friendly manner.

Roles and Responsibilities

1. Assisting customers with inquiries, requests, and issue resolution over the phone.

2. Troubleshooting technical issues,



guiding customers through solutions, and escalating complex problems to appropriate teams.

3. Updating customer information, recording interactions, and maintaining accurate records in the system.

4. Collaborating with team members and other departments to share feedback, address challenges, and improve overall processes.

5. Meeting or exceeding performance metrics such as call handling time, customer satisfaction scores.

Salary: 38 k Take home + Incentives

Shift:
5 Days of Work and 2 Days off
Rotational Shift

Perks and benefits:

Attractive incentives

Work From OFFICE!!

Work Location: Bangalore

"looking for immediate joiners"!!!!

Regards,

Smitha

HR Team

📌 Opening For Customer voice/Hindi/ Domestic voice /Sal upto 4 LPA (Karnataka)
🏢 The Job Factory
📍 Karnataka