Grassroots Solutions & Services Pvt. Ltd. is seeking an experienced Team Leader - ATM Operations (FLM & SLM) to lead the First Line Maintenance (FLM) and Second Line Maintenance (SLM) support teams. The role is responsible for ensuring maximum ATM uptime, managing incident resolution, coordinating with field engineers and vendors, monitoring SLAs, and driving operational excellence.

Job Responsibilities

- Lead and manage the FLM & SLM operations team to ensure seamless ATM support.
- Monitor ATM incidents and prioritize critical outages for timely resolution.
- Coordinate with field engineers, vendors, and stakeholders to minimize ATM downtime.
- Track SLA adherence and ensure all tickets are resolved within agreed timelines.
- Monitor ATM uptime and prepare daily, weekly, and monthly MIS reports.
- Conduct root cause analysis (RCA) for recurring ATM issues and implement corrective actions.
- Escalate critical incidents and coordinate with internal and external stakeholders until closure.
- Review team productivity, quality, and operational performance.
- Ensure compliance with SOPs, client guidelines, and information security policies.
- Train, mentor, and coach team members to improve operational efficiency.
- Identify process improvement and automation opportunities to enhance service delivery.

Eligibility & Requirements





- Graduate in any discipline (Engineering or Computer Applications preferred).
- 3-6 years of experience in ATM Managed Services, Banking Operations, NOC, or Technical Support.
- Minimum 1-2 years of experience in a Team Leader or supervisory role.
- Solid knowledge of ATM FLM & SLM operations, incident management, and vendor coordination.
- Experience in SLA management and operational reporting.
- Proficiency in MS Excel, reporting tools, and CRM/Ticketing applications.
- Willingness to work in rotational shifts.

Preferred Skills

- Strong leadership and people management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and stakeholder management.
- Decision-making and escalation management.
- Knowledge of ATM monitoring tools and banking operations.
- Customer-focused with a continuous improvement mindset.

Employment Type: Full-Time

Industry: ATM Managed Services / Banking Operations / Financial Services / BPO

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader - ATM Operations (FLM & SLM) GWS (Karnataka)
🏢 Grassroots BPO
📍 Karnataka