About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—36 0° About Our Cli ent : Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service . What you’ll get to do in this role: ● Own the full post-sales lifecycle — onboarding, adoption, retention, and expansion. ● Drive seamless onboarding and ensure customers realize value within the first 30–60 days. ● Build strong relationships with founders, finance teams, and key decision-makers. ● Monitor customer health metrics and proactively mitigate churn risks.



● Conduct regular check-ins and business reviews to drive engagement and long-term partnerships. ● Identify upsell and cross-sell opportunities in collaboration with Sales. ● Own renewals and work towards strong Net Revenue Retention (NRR). ● Act as the voice of the customer internally — collaborating with Product, Sales, and Operations teams. ● Stay updated on fintech, spend management, and market trends to better guide customers. We’re looking for someone who: ● 2–5 years of experience in Customer Success / Account Management / SaaS roles. ● Experience managing B2B customers (finance teams, founders, CXOs preferred). ● Strong stakeholder management and relationship-building skills. ● Data-driven mindset with ability to track adoption and health metrics. ● Ability to work independently in a fast-paced startup environment. ● Solid communication and problem-solving skills. ● Finance / fintech understanding is a plus.

📌 Customer Success Manager |1-3 YrsB Fintech Startup | SaaS | Bengaluru | Pre Series A (Karnataka)
🏢 MetaMorph
📍 Karnataka