Job Title Retail Sales Officer Tanishq - Franchise Store Dhanbad Location Dhanbad Jharkhand Salary 14 000 - 18 000 CTC per month depending on experience and performance incentives Employment Type Full-time Qualification Eligibility Minimum education 12th pass Minimum age 18 years Counter sales retail experience especially in jewellery preferred but freshers can be considered Gender Preference Female candidates will be preferred Key Responsibilities Customer Engagement Sales Greet walk-in customers warmly build rapport and understand their jewellery requirements Recommend suitable jewellery pieces based on customer preferences budget and occasion Use suggestive selling cross-selling and upselling techniques to maximize sales Meet or exceed individual and store sales targets Product Knowledge Advisory Maintain deep knowledge of the jewellery catalog including gold diamond platinum and gemstone collections Explain product features hallmarking making charges certifications and care instructions Stay updated on new designs seasonal trends and special collections Store Operations Assist in merchandising and display of jewellery counters to ensure an attractive and customer-friendly presentation Help manage inventory stock counting back-stock maintenance tagging and reconciliation Ensure the sales counter and showroom are clean organized and compliant with brand SOPs Billing Documentation Support the billing process ensuring accurate invoicing and customer details capture Assist in order documentation for custom or special jewellery pieces Handle customer exchanges or returns professionally following company policy Customer Service Follow-up Address customer queries objections and complaints patiently and professionally Follow up with non-purchasers potential customers who did not buy immediately to convert leads Build and maintain long-term customer relationships for repeat business and loyalty Compliance Safety Adhere to brand guidelines SOPs and confidentiality protocols especially for high-value items Ensure secure handling and storage of jewellery contribute to daily stock reconciliation Required Skills Attributes Excellent communication and interpersonal skills ability to engage customers effectively Customer-centric mindset presentable personality and passion for sales gjsci org Basic computer skills POS systems MS Office and digital literacy social media familiarity is a plus Ability to work in a team handle pressure and achieve targets Integrity reliability and a high level of responsibility when handling expensive inventory Experience Preferably 1-3 years in retail sales ideally in jewellery or luxury retail Glassdoor 1 Experience in counter sales or managing a jewellery retail counter will be highly valued Training Benefits On-job training will be provided especially product training for jewellery knowledge Incentive structure based on individual and store performance Statutory benefits like PF ESIC bonus as per eligibility Opportunity for growth within the franchise or brand network Work Schedule Store timings as per local franchise norms likely day shifts may include weekends or peak days Flexible working hours might be required during festive or promotional seasons Performance Metrics Your performance will be evaluated based on Sales target achievement monthly quarterly Conversion rate walk-ins to buyers Upsell cross-sell success Inventory accuracy and stock loss prevention Customer satisfaction and follow-up conversion Job Type Full-time Pay 14 000 00 - 18 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person