Individual is hired to resolve Customer disputes on invoiced billed to Customer He is also expected to understand the Root cause and help fix the same in the upstream process 1 Analysis disputes received Basis Target allocated - Understand what Customer disputing is for 2 Look up all upstream process to fetch data and understand the history of the said shipment 3 Analysis the case and decide on accepting clarifying or rejecting the case 4 Reach out to relevant coordinators for more information if required 5 Process the amendment in core systems for accept processing 6 Communicate to customer 7 Record complete root cause on reason or dispute Required Skills Good Communication Skills Ability to use positive language Good Comprehension Written Communication Customer Focus Owning the customer Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution Winning for customer - high achievement orientation Driven to ensure closure Superior Stakeholder Management Responsible to drive Customer outcomes through positive customer experience Having regular communication with Customers to understand their requirements for a quick dispute resolution Problem Solving Skills o Own the issue o Detailed and result oriented o Low tolerance to delays o Problem solving analytical and data skills o Data backed decision making Communication o Professional standard in grammar and though articulation Including Language capabilities Communication o Professional standard in grammar and though articulation Including Language capabilities o Positive Comprehension Written Communication o Good Communication Skills o Ability to use positive language Process Understanding o Ability to understand end to end processes o Ability to conduct sales and service together o Adherence to process and SOPs o Attention to details complete error free documentation o Adapt to change in process SOP Systems o Ability to understand end to end processes Stakeholder Mgmt o Language capabilities to cater to specific countries o Experience in direct Stakeholder interactions Global preferably Manage disputes in 24 hrs FTHR should be 70 No - repeat dispute Candidate requirement Minimum 3 years in Customer Service or related client-facing roles Must be a minimum Graduate Bachelor s degree Language preference - German and English fluency is mandatory Ability to switch between languages seamlessly during customer interactions Must be comfortable working in European shift Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing accommodationrequests maersk com