Job Responsibilities - Drive all post-sales customer engagements to success- Drive continuous improvement of customer experience- Act as the first point of contact for support- Build and expand a robust support team- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes- Collaborate with internal partners in Sales Marketing Product etc - Support revenue through cross-sell and up-sell activities- Drive current business growth through referral activity and client advocacy- Effectively manage the lifecycle of Customer Success Activities from onboarding and training to customer support- Engage in maximum review of support operations via analytics documentation reports and metrics- Effectively communicate review outcomes to strengthen the team and operations- Attract and retain high potential individual contributors into team ref updazz com
📌 Dess Digital - Client/customer Success Manager (4-10 Yrs) Metros/mumbai/delhi Ncr/bangalore/chennai (after-sales/customer Service)
🏢 Dess Digital Meetings
📍 India
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