Key Responsibilities - Create and update product documentation such as help center articles user guides FAQs and release notes - Support product launch content including feature announcements new capability overviews and user-facing update summaries - Collaborate with product managers designers engineers and marketing teams to gather inputs and translate them into clear concise user-friendly content - Review reorganize and maintain existing help content to improve structure accuracy and discoverability - Ensure consistency in style terminology and tone across all product and launch documentation - Participate in release cycles to ensure launch content is prepared and aligned with product timelines - Identify documentation gaps and apply technical UX writing best practices to improve clarity boost self-service and reduce support load - Conduct competitive research and keep track of competitor messaging positioning and product release communication Must-Have Skills Attributes - Robust written communication skills with the ability to simplify complex technical concepts - A structured thinker with a creative mindset and excellent attention to detail - Interest in product documentation UX user centric design or SaaS workflows - A proactive collaborative attitude with the ability to manage multiple content needs under guidance - Self-starter with a growth mindset and a willingness to learn fast Preferred Experience - Internship or project experience in technical writing UX writing product documentation or B2B product content marketing - Exposure to the SaaS industry through internships in marketing customer success or product teams Familiarity with information architecture content management systems or version control - Experience working with or documenting APIs dashboards or end-to-end user workflows is a strong plus ref updazz com