Key Responsibilities Customer Engagement Make outbound calls to introduce products services and inbound calls to address customer inquiries concerns and complaints Lead Generation Identify and qualify leads from various sources conduct follow-ups and book appointments for the sales team Sales Persuasion Promote products and services explain features and benefits and persuade customers to make purchases or sign up for services Customer Service Provide information about products and services resolve issues and maintain customer satisfaction Record Keeping Accurately document all customer interactions update the CRM system and maintain customer databases Reporting Provide regular updates and reports to management on sales performance leads and customer feedback Collaboration Work with sales marketing and other departments to align strategies and achieve business goals Required Skills Qualifications Communication Exceptional oral and written communication skills with a strong command of the local language Interpersonal Skills Strong ability to build rapport listen actively and empathize with customers Problem-Solving Excellent ability to resolve customer complaints and issues effectively Technical Skills Proficiency in using CRM software and basic computer applications Sales Acumen Good negotiation skills and the ability to achieve sales targets Organizational Skills Positive time management attention to detail and the ability to handle multiple tasks Education High school diploma or equivalent is a minimum requirement a bachelor s degree is a plus Key Differentiators Proactive Outreach Initiating contact with potential clients through cold calls to generate current business Customer-Centric Approach Tailoring communication style to meet the specific needs and preferences of different customers Data-Driven Insights Gathering and relaying valuable information from customer interactions to improve products and user experience Job Types Permanent Fresher Pay 11 000 00 - 18 000 00 per month Advantages Cell phone reimbursement Internet reimbursement Paid sick time Ability to commute relocate Zirakpur Punjab Reliably commute or planning to relocate before starting work Preferred Education Higher Secondary 12th Pass Required Language Hindi Preferred English Preferred Location Zirakpur Punjab Required Work Location In person