Job Title: Service Manager – UPS & Batteries (Exide & Other Brands)

Location: Vashi

Department: Service / Operations

Job Purpose:

The Service Manager will be responsible for leading and managing the service operations for UPS systems and batteries (with focus on Exide and related products). The role ensures high-quality service delivery, effective team management, customer satisfaction, and compliance with safety and company standards.

Key Responsibilities:

1. Service Operations Management

- Oversee installation, maintenance, and repair services for UPS systems and batteries.
- Monitor and improve service processes to reduce downtime and enhance efficiency.
- Ensure adherence to OEM guidelines and warranty policies.

2. Customer Support & Relationship Management

- Act as the primary escalation point for key customers.
- Ensure timely resolution of service complaints and technical issues.
- Build solid customer relationships to improve client satisfaction and retention.

3. Team Leadership

- Lead, train, and mentor service engineers/technicians.
- Plan workforce allocation for preventive and corrective maintenance.
- Set performance targets and monitor KPIs of the service team.

4. Technical Expertise & Compliance

- Provide technical guidance on UPS systems and Exide batteries.
- Ensure compliance with electrical safety standards and company SOPs.




- Stay updated with the latest developments in UPS and battery technologies.

5. Reporting & Coordination

- Prepare service performance reports, including MTTR, call closure rates, and customer feedback.
- Coordinate with Sales & Operations teams to support AMC (Annual Maintenance Contract) and warranty renewals.
- Manage spare parts inventory, vendor coordination, and cost optimization.

Qualifications & Skills:

- Diploma/Degree in Electrical/Electronic Engineering or equivalent.
- Minimum 7–10 years of experience in UPS / Battery service industry (at least 3 years in a managerial role).
- Strong technical knowledge of UPS systems, Exide batteries, and power backup solutions.
- Hands-on experience in troubleshooting and guiding teams for complex service issues.
- Leadership and people management skills.
- Excellent communication, problem-solving, and customer-handling abilities.

Key Performance Indicators (KPIs):

- Service response and resolution time.
- Customer satisfaction score (CSAT/NPS).
- AMC renewals and service revenue growth.
- Team productivity and training effectiveness.
- Reduction in repeat complaints and breakdowns.

Benefits:

- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Service Manager-UPS & Batteries (Exide & Other Brands) (India)
🏢 Mpower India Private
📍 India