Responsibilities:

The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

Key Responsibilities

1. Account Management & Relationship Building

- Own and manage a portfolio of strategic/key enterprise accounts
- Build strong relationships with CXOs, decision-makers, and influencers
- Act as the primary point of contact for all client interactions
- Drive customer satisfaction and retention

2. Revenue Growth & Business Development

- Achieve revenue, margin, and growth targets
- Identify opportunities for:
- Upselling
- Cross-selling
- New business within existing accounts
- Develop and execute account growth strategies

3. Strategic Account Planning

- Create account plans including:
- Business objectives
- Stakeholder mapping
- Opportunity pipeline
- Align internal teams to deliver on account strategy

4. Solution Selling

- Understand customer pain points and business challenges
- Position company offerings as value-driven solutions
- Lead proposals, negotiations, and deal closures

5. Cross-Functional Coordination

- Collaborate with:
- Pre-sales




- Delivery / operations
- Product / engineering
- Ensure smooth project execution and delivery

6. Customer Success & Retention

- Ensure successful onboarding and adoption
- Monitor customer health and satisfaction (CSAT/NPS)
- Handle escalations and ensure timely resolution

7. Governance & Reporting

- Conduct regular business reviews
- Track:
- Pipeline
- Revenue forecasts
- Account performance metrics
- Maintain accurate CRM records

Key Skills & Competencies

- Solid enterprise sales & account management experience
- Excellent stakeholder management & communication skills
- Proven ability to close large deals
- Strategic thinking and problem-solving
- Negotiation and commercial acumen
- Ability to manage complex, multi-location accounts

Experience & Qualifications

- 5 –12 years of experience in:
- Key account management / enterprise sales
- Experience in B2B / SaaS / manufacturing / technology solutions preferred
- MBA or equivalent (preferred but not mandatory)

KPIs / Success Metrics

- Revenue growth from key accounts
- Account retention rate
- Pipeline coverage (e.g., 3–4X)
- Customer satisfaction (CSAT/NPS)
- Deal closure rate

Please share resumes with

📌 Key Account Manager (Chennai; Bangalore)
🏢 A factory automation company (Funded Startup)
📍 Chennai