About Brinks GSS, India

The Brink’s Global Shared Services, India (or Brink’s GSS, India) was established in Hyderabad as a strategic extension of Brink’s global organization in partnership with ANSR. Rather than serving as a traditional support center, Brink’s GSS, India is designed to be a high impact capability hub that partners with teams across the globe to drive business outcomes and deliver enterprise-wide solutions.

Teams in Hyderabad collaborate directly with global stakeholders across functions including Technology, Cybersecurity, Data & Analytics, Finance, Human Resources, Procurement and other corporate services. Employees have the opportunity to work on complex business challenges, contribute to global initiatives, and help shape the future direction of the organization.

At Brink’s, the purpose is straightforward and powerful: Together, we build partnerships to secure commerce.

Job Description

What Youll Be Doing (Position Summary):

The User Experience and Engagement Lead will lead initiatives to enhance employee and agent experience within HR Operations through feedback mechanisms, communication, and engagement programs.

This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.

Work Environment:

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

- Manage HR Operations feedback and engagement channels.
- Analyze user feedback to identify service improvement opportunities.
- Design and facilitate communication and engagement campaigns.




- Partner with Service Excellence and HR Technology on digital experience enhancements.
- Report on user sentiment and adoption of new services.
- Deliver high-quality work aligned to defined standards, timelines, and service expectations.
- Collaborate with stakeholders across regions and functions to execute priorities effectively.
- Identify opportunities for process improvement and contribute to continuous improvement initiatives.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.
- Shape strategic direction, governance, and performance expectations for the function or service area, ensuring alignment with enterprise transformation priorities.
- Represent the function in senior stakeholder forums, bringing insight, recommendations, and clear decision support.
- Service Management experience preferably using ServiceNow tool.

Experience:

- 7+ years of relevant experience, including leadership of teams, programs, service delivery, technology, or transformation in a global organization.
- Experience operating in a global, matrixed, or process-driven environment.
- Seven to ten years in HR communications, experience, or service design. Proven experience improving employee or customer experience through feedback and insights.
- Advanced HR or process certification preferred (e.g., SHRM-SCP, Six Sigma).

Who You Are (Skills / Qualifications):

Must Have Skills:

- Employee Experience




- Communications
- Data Analysis
- Change Enablement
- Collaboration
- Design Thinking
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work across functions, regions, and time zones.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
- High attention to detail with a strong quality, compliance, and control mindset.
- Ability to manage multiple priorities, follow through on commitments, and operate in a fast-paced transformation environment.

Good to Have Skills:
- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brinks Offers:

At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 User Experience And Engagement Lead (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad