Assistant - Store Manager

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

About The Role

- Manage all facets of store operations covering engagement with production teams, logistics partners, training teams, and management to ensure the delivery of a delightful customer experience for each visit.
- Ensure all company policies and procedures are implemented and administered in-store for the entire team.
- Team resource power planning: Weekly roster and managing leave requests from team members.
- Support in tracking store KPIs such as sales targets, alterations and remakes, and social media feedback reviews from customers.
- Creation and updating the system with orders, and customer details, and communicating with the production team on order fulfilment.
- Provide customer care to customers by email and phone as and when required.
- Liaise with our in-store master tailors to take measurements and fix individual customer issues.




- Daily Cash & Bank transactions including the responsibility of ensuring the accuracy of petty cash.
- Visual merchandising and store display.
- Assist in daily briefings and contribute to weekly reports to review sales figures and help take proactive measures to ensure store targets are met.

About You

- 3 - 6 years experience in customer service in the hospitality sector. Any experience in retail is a bonus
- Bachelor's degree with Exceptional communication skills, both written and verbal
- Proficient in MS Office Excel, Word, and email.
- Customer service-oriented with a natural desire to care for the needs of others
- A deep desire to put drive & effort into your work ∙ Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

Skills: customer service,alterations,store,fashion,garment,email,apparel,sales,luxury brand,assistant store manager,fashion industry

📌 Asst Store Manager (Fashion/ Apparel Industry) (Chennai)
🏢 OneStory
📍 Chennai