Job DescriptionJob description NSalary- Max 15 LPAnExperience in the gifting, F&B;, FMCG, retail, or consumer products industry is highly preferred. N3–6 years of experience in B2B sales, corporate sales, institutional sales, or account management. NReporting To: Business Head Corporate & Institutional Business NFunction: B2B Sales Demand & Customer Experience NTeam Size: 5 to 6 Inbound Sales Executives NRole OverviewnTheManager B2B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnelfrom lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams. NWe are looking for a passionate sales professional who takes pride in achieving ambitious revenue targets, possesses strong commercial acumen, and can drive business growth through customer-centric sales strategies. NKey ResponsibilitiesnRevenue & Team Leadership Nn Lead, coach, and develop a high-performing inbound sales team. N Drive productivity, conversion, revenue achievement, and customer satisfaction. N Establish performance metrics, conduct pipeline reviews, and build a culture of accountability. N Take ownership of salestargets and consistently deliver against business objectives. NnLead & CRM Management Nn Own all inbound B2B leads across stores, website, referrals, and partner channels. N Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups. N Develop outreach calendars, re-engagement campaigns, and customer nurturing programs. NnOrder Conversion &Handoff; Nn Support the team in closing complex and high-value opportunities.



N Ensure accurate and complete transfer of confirmed orders to fulfilment teams. N Define and maintain handoff processes to eliminate execution gaps. NnCustomer Experience Nn Establish servicestandards across all customer touchpoints. N Manage escalations, complaint resolution, and customer recovery initiatives. N Drive customer delight,repeat business, referrals, and long-term relationships. NnReporting & Continuous Improvement Nn Monitor funnel performance, response times, conversion rates, and customer metrics. N Analyze sales performance, commercials, and profitability to improve business outcomes. N Identify process improvements and implement best practices across the inbound journey. NnQualifications & Experience Nn Bachelor's degreein Commerce (B.Com) preferred. N Experience in the gifting, F&B;, FMCG, retail, or consumer products industry is highly preferred. N Prior experience leading sales teams and managing high-volume inbound opportunities. N Strong understanding ofcommercials, pricing, margins, and P&L.; N Proven track record of consistently achieving or exceeding sales targets. N Hands-on experience with CRM systems, sales planning, and customer relationship management. N Experience in B2B and institutional sales will be an added advantage. NnKey Competencies Nn Revenue Leadership N B2B & Institutional Sales N Commercial & P&L; Understanding N CRM & Process Excellence N Customer Experience Management N Campaign & Outreach Planning N Data-Driven Decision Making N Cross-Functional Collaboration N Team Leadership & Coaching N Robust Negotiation & Relationship Management NnContact Details: NInterested candidates send resume on [email protected]

📌 b Sales& Institutional (Gifting)Manager For Food Company - Govandi (Alibag)
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