Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a skilled telephone etiquette
- Helpful, empathetic,
and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
Please don't carry laptop while coming for interview
Contact Person- Urmika Shah Mehta
📌 Mega Walk-in Drive For Fresher - International Voice Process (India)
🏢 HCLTech
📍 India
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