Principal Responsibilities
Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
Ensure strict adherence to regulatory requirements for Affluent customer segment.
Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
Manage complaints and ensure resolution within TAT.
Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
Deliver performance on service-quality scorecard
Visit Customers for service related and profilers.
Skills and Requirements
Excellent communication skills with customer service orientation
Courteous, patient and polite
Team player
Knowledge of Microsoft Excel
Understanding of banking norms and processes
Minimum qualification – Graduate
📌 Associate Relationship Manager Affluent Affluent Service Non Branch Banking Nashik (India)
🏢 Candidate Experience site
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.