About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Purpose: Drive service performance, merchant satisfaction, and operational excellence through analytics, automation, process improvements, and program management.

Key Responsibilities

Improve TAT, SLA, CSAT, FTR, and Reopen Rate.Ensure correct ticket resolution and high service quality.Analyze service data, build dashboards, and generate actionable insights.Identify and drive automation and process improvement prospects.Partner with Product and Tech teams for service enhancements.Launch recent service programs, campaigns, SOPs,



and training content.Monitor merchant feedback and implement corrective actions.Drive governance reviews and performance improvement initiatives across regions.Skills Required

Business Analytics & Business AnalysisDashboarding (Power BI/Tableau/Excel)Process Improvement & AutomationProgram ManagementStakeholder ManagementSuccess Metrics

TAT & SLA AdherenceMerchant Satisfaction (CSAT)Resolution AccuracyReopen Rate ReductionProductivity ImprovementAutomation ImpactSuccessful Program LaunchesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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📌 Business Analyst Am/sr Manager Growth Management Noida
🏢 Paytm Payments Services
📍 Noida