Key Responsibilities
Guide customers through product installation and setup by providing step-by-step assistance from the office via phone, WhatsApp, or video calls, ensuring a smooth and successful installation experience.
Handle customer and dealer calls, WhatsApp queries, and support requests with confidence and professionalism. Keep customers informed with timely updates throughout the support process.
Resolve product, order, installation, warranty, and service-related queries by coordinating with the relevant teams.
Register, track, and follow up on customer support requests until every issue is resolved.
Work closely with sales, logistics, accounts, and technical teams to ensure a smooth customer experience.

About Company: Sepal is a rapid-growing, early-stage startup redefining the future of two-wheeler mobility. Engineered by a team of IIT innovators, Sepal is a revolutionary,



collapsible roof system that seamlessly attaches to any motorcycle, giving riders unprecedented comfort, control, and protection on the go.

Integrated with a smart mobile app and IoT-enabled features, Sepal transforms everyday rides by offering on-demand protection from sun, rain, dust, and cold, without compromising mobility or convenience. Built with cutting-edge design and engineering, Sepal enhances both safety and riding experience for millions of two-wheeler users.

Backed by two successful funding rounds from leading venture capitalists in India, Sepal has recently launched in the market and is on a rapid expansion path. With innovation at our core, we are committed to revolutionising personal mobility and creating world-class products for up-to-date riders.

📌 Customer Support Associate In Hyderabad, Kondapur Secunderabad
🏢 SEPAL
📍 Secunderabad