Job DescriptionLocation: Jaipur

NExperience: 1–3 Years

NEmployment Type: Full-Time

NAbout the Role:

NWe are looking for a proactive and customer-focused Customer Success Executive to manage inbound customer inquiries, provide exceptional support, and convert leads into satisfied customers. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to build lasting relationships while driving sales.

NKey Responsibilities

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Handle inbound customerinquiries via phone, email, WhatsApp, chat, and social media.
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Understand customer requirements and recommend suitable products or services.
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Convert inbound leads into successful sales through effective communication and relationship building.
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Resolve customer queries, complaints, and concerns promptly and professionally.
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Maintain robust relationships with existing customers to ensure satisfaction and retention.
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Follow up with leads and customers to improve engagement and maximize conversions.
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Coordinate with internal teams such as Sales, Operations, and Logistics to ensure timely issue resolution.
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Maintain accurate records of customer interactions, orders, and follow-ups in the CRM.
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Collect customer feedback and share insights to improve products and customer experience.
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nRequired Skills & Qualifications

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Bachelor's degreein any discipline.
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1–3 years of experiencein Customer Success and Customer Support
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Excellent verbal and written communication skills in English.
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Solid interpersonal and relationship management skills.
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Ability to handle multiple customer interactions efficiently.
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Customer-centric attitude with solid problem-solving abilities.
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Basic knowledge of CRM software and Microsoft Excel is preferred.
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Positive attitude, ownership mindset, and willingness to learn.
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