Primary skills - 1 years of experience in IT service management and valuable knowledge of corporate IT Infrastructure 1 years of experience in working with, managing 3rd parties.
Experience in Supplier continuity management or exit planning would be an advantage.
1 years of experience in IT resilience management, IT Service Continuity, Supplier Continuity Management. Secondary skills & Positive to have skills - Experience in managing C&I; Outsourcing related documentation, processes, procedures and/or DORA knowledge would be an advantage.
Positive stakeholder management skills.
Mandatory roles- 1.
Corporate
Infrastructure /IT infrastructure is nothing but- Fair understanding on Windows/SQL servers, Networking (Routing/Switching), Storage, Any database, AWS 2. ITIL (Incident/change/release/Problem/Request)
Other roles which are required along with above are: Service Exit Procedures/Planning- Interchangeably we can use the terms-who knows Vendor Management - who knows- Risk and resiliency management, understands SLA breach, manages contract, service review escalations, Cost and Service Optimization, maintain rapport with Third party providers. Must haves: 1.
Experience in IT Service Management 2.
Knowledge of corporate IT infrastructure Needed: 3.
Experience working with and managing third-party vendors Advantage: 4.
Supplier Continuity
Management experience within IT/Vendor Resilience 5. IT Service Continuity and Supplier Continuity Management