KEY RESPONSIBILITIES a) Dealership profitability
Planning and monitoring the achievement of the service targets in the area
Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
Identification of service gaps and recommend recent dealer workshops/branches
Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
Promoting referral sales by providing service support
Handholding of dealers for the achievement of customer retention targets and overall dealership profitability b) Capability building
Guiding dealers in the region with respect to monitoring & handling dealer network
Identifies training requirements and organizes training for dealership manpower
Gather and disseminate market intelligence by keeping track of competitor products as well as services
Coordinate with dealers in manpower recruitment for workshops
Execution of projects in the area as determined by the RSM/H.O. from time-to-time
Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
Kaizens and Stock planning & correction c) Systems & processes




Ensures the adherence to the company s service standards by all dealer workshops & branches across the region
Implementation of Total Productivity Management way of working
Implementation and audit of Service Quality Systems
Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships
Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.

d) Customer relationship management
Enhancing the customer satisfaction levels in all dealer workshops
Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues
Coordinate with the service support team for the speedy resolution of customer complaints on the company website and consumer forums/legal cases e) Product support
Continuously get feedback about product performance & product failures, perform root cause analysis, and update the manufacturing and R&D; teams through RSM
Involve in planning and executing current product launches and conduct pre-launch field trials The above list is not exhaustive and could evolve with changing needs & priorities of the company

📌 Mgr Service Pb , North East Dibrugarh
🏢 Bajaj Auto
📍 Dibrugarh