Answer inbound calls and make outbound calls to customers
Answer customer queries through chat or through emails
Identify and assess customers' needs to achieve satisfaction
Research required information using available resources to provide solution to customer
Ensure correct resolution is being provided to customer
Exhibit customer service skills by logically and timely closure of queries
Update portal / CRM with customer query and solution provided and details of conversation
Ensure customer expectations are met or, where possible, exceeded
Meet or exceed project goals
Adaptable to accommodate project delivery pertaining to timings and schedules
Enhancing knowledge through internal training as per domain requirements




Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:
Candidates with International Voice Process are only eligible.
Excellent Verbal and written communication skills.
6 Months - 5 Years of experience in international voice is mandatory
Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
5 days working (Mon - Fri)
Candidate should be interested to work from Chennai Office (Nungambakkam)
One Way cab (Drop) Facility will be provided for female candidates only

📌 Walk In Customer Service Contract Role For 9 Months Chennai
🏢 IRIS KPO Resourcing
📍 Chennai