Floor Management & Guest Experience
Greet and seat guests warmly, ensuring a friendly and vibrant cafe atmosphere.
Manage seating plans, waitlists, and reservation layouts during peak rush hours.
Present menus, answer questions, and proactively suggest coffee pairings or food items.
Resolve guest complaints efficiently and professionally to ensure high satisfaction.
Order & Service Supervision
Take accurate orders using our Point of Sale (POS) system and process payments.
Verify service sequence so that specialty coffees and hot meals are served fresh and synchronized.
Communicate modifications, allergen requirements, and special dietary needs clearly to the kitchen.
Drive upselling goals by promoting daily brew specials, combos, and high-margin bakery items.
Team Leadership & Operations
Supervise and train junior waitstaff, food runners, and bus crew on service etiquette.
Conduct pre-shift briefings to update the team on item availability, targets, and daily tasks.
Inspect setup standards, ensuring tables, beverage stations, and cutlery are perfectly sanitized.
Track stock levels for service equipment, menus, condiments, and retail coffee beans.

Work Location: In person

📌 Job Opening For Captain For A Cafe Ahmedabad
🏢 Citizen Hospitality
📍 Ahmedabad