Roles & Responsibilities:
Review, analyze, and resolve customer deductions Trade, non-Trade, Front end and disputes.
Investigate short payments, chargebacks, pricing claims, promotional deductions, returns, shortages and freight claims.
Validate deduction claims against contracts, pricing agreements, proof of delivery, and supporting documentation.
Collaborate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams for dispute resolution.
Prepare dispute packages and follow up with customers for recovery of unauthorized deductions.
Perform account reconciliations and maintain accurate deduction records.
Ensure timely closure of deductions within agreed SLA timelines.
Monitor aging reports and drive reduction of outstanding deductions.
Conduct root cause analysis and recommend corrective actions to prevent recurring deductions.
📌 Order To Cash Dispute And Deduction Management 30 Days Uttar Pradesh (India)
🏢 Capgemini
📍 India
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