As an 811 CEC Officer – Inbound, you will be the first point of contact for
customers reaching out to Kotak 811 through the inbound channel. Your role is
pivotal in ensuring a seamless customer experience by resolving queries,
providing product information, and facilitating sales conversions. You will
engage with potential and existing customers, understand their needs, and
recommend suitable banking solutions. This role demands excellent communication
skills, a customer-first mindset, and the ability to work in a quick-paced,
target-driven setting. You will also be responsible for maintaining accurate
records of customer interactions and contributing to the overall performance of
the contact centre.
📌 811 Cec Officer Inbound Digital Banking Kotak 811 Contact Centre Inbound Thane
🏢 Kotak
📍 Thane
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