Description
Overview

The Head of Productivity is experienced to develop a team who are focused on developing, implementing, and operating MUFG Pension & Market Services’ Microsoft collaboration suite. This role will develop a roadmap and strategy for Laptop and VDI operating environments, lifecycle SOE management, Build and Packaging, messaging platform management solutions, voice systems, SharePoint, Lotus Notes, Collaboration systems and 0365/Teams to improve the collaboration experience whilst maintaining version currency and our security posture within the business.

This role will work alongside senior leaders and establish strategy and plan to improve the ways in which this service currently operates today which will improve the user experience, system uptime, reduce risk, streamline practices, and identify cost out prospects. Drive Adoption/Implementation of AI to improve efficiency within the Digital Workplace Function.

Key Accountabilities and main responsibilities

Strategic Focus




Develop and champion a comprehensive digital workplace strategy that aligns with business objectives, focusing on improving the employee experience, enhancing collaboration, and increasing operational efficiency.
Hands-on lean mindset, as streamlining and simplifying outcomes for customers and colleagues will be a key success factor.
Drive adoption through training programs and communication initiatives.

Operational Management
Oversee the full lifecycle management of all end-user devices (laptops, desktops, mobile devices) and peripherals.
Establish and maintain standards for hardware operating systems, and security configurations.
Develop and deliver User Experience (UX) Improvements through data, feedback, and user research to identify pain points and implement solutions that simplify processes and improve the overall digital experience.
Lead the selection, implementation, and optimization of key productivity and collaboration platforms (e.g., Microsoft 365

📌 Head Of Productivity Mumbai
🏢 MUFG Pension & Market Services
📍 Mumbai