Job Description:

Key Responsibilities:
Valuable in Excel Analysis
Considerable customer handling experience from order booking to cash.
Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments.
Get the order loaded in system on time
Place indent or initiate requirements for PO Placement with Vendor (in EBM PO is placed by EXIM; OP does only requests a PO by way of raising Indent)
ERP experience (preferably SAP )
Material pull-in and push-out in case of prepone or postponement by customer, total material planning.
Solid communication with customer
Invoicing & GST Knowledge
Payment follow up
Co-ordination with Plant and suppliers , Cross functional teams, finance, etc.
MIS report maintenance
Inventory planning (right material at right time)
Customer forecast analysis, historical sales comparison and material planning
Experience in leading a small team
Team building, Coaching, Achieving KPI’s,



Time to Market, Stock days on hand
Handling customer escalations, meeting timelines, and attending meetings.
Experience in international markets/customers and/or international meetings is better
SAP knowledge is better
MBA is fine. BE is preferred for technical knowhow not compulsory.
Experience in Incoterms/commercial terms.

Gender: Male

Working Days: 5 Days

Candidate Profile:
Right Positive Attitude
Ability to cope up with tension and pressure situation
Tactful at critical delivery pending situations
communicative to customer on Time
Business Acumen
Good knowledge of Tax will be added advantage
Basic knowledge of Logistics will be additional advantage
Team management
Work involvement.
We need to check whether they have a valuable amount of experience in customer handling (direct, through mail, phone, etc.), not just SAP.

📌 Asst Mgr Customer Support Supply Chain / Order Management Navi Mumbai Vashi
🏢 DC Consultants
📍 Navi Mumbai