Job Description:

Purpose of the Job

Delivery & resource planning, Escalation management, Quality review, Process improvements, Maintain up to date SOP, checklists etc, Management MIS & reporting, Training need analysis, Meet SLA, Delivery deadlines, Providing performance feedback to team members, Transition of current clients, Carry out root cause analysis & action plan for errors/escalations. Query resolution, revision of Bank Reconciliations, doing statement research etc. Periodical assigned tasks: review of DDV file, Error analysis etc.

Work Experience:
6+ years of relevant work experience.
2+ years of team handling experience.

Other Prerequisites:
In-depthknowledge infollowingDDVactivities:
Reviewingthetrackers,PMT andlogs,whereverapplicable.
Reviewingofreconciliation(ifrequired).
Research, if any.
Requiredtoworkin shifts.Basedonbusiness/projectrequirementwillwork inUShours.
PriorworkexperienceinMNC&matrixorganization.;
ExperienceinhandlingClientemails/calls.




Shouldhavetransitionexperience(discretionary).

ExtentofPublicContact:
FrequentlyservesasarepresentativeofQBSStovariousorganizationswithinthecommunity,displayingcourtesy,tact, consideration,anddiscretionin allinteractions.
ContinuallyservesasarepresentativeofQBSStothecontractcorporategroups,displayingcourtesy,tact, consideration, anddiscretionin allinteractions.
Frequentlynegotiatescontracts,answersquestionsfromaccounting&other; staff,andinteractswithdivisioncorporatestaff.
Positionrequiresdirectone-on-oneaswellasgroupbasisinteractionwithLOBmanagementteam.
HandsonexperienceinMIS/ Excelreports.
AttentiontodetailareimportantrequirementsHewillbeinteractingwithclientandbothinternal& external stakeholders on a daily basis, so it is imperative he should be able to interact on aprofessionalmanner at alltimes.

📌 Deputy Manager Account Payable Mumbai
🏢 Mancraft Consulting
📍 Mumbai