We are seeking a skilled and customer-focused Service Executive to provide installation, maintenance, troubleshooting, and after-sales support for Audio-Video (AV) Infrastructure Solutions. The ideal candidate should have hands-on experience with professional AV systems, solid technical knowledge, and excellent problem-solving abilities to ensure seamless customer service.
Key Responsibilities
Install, configure, and commission Audio-Video systems at client locations.
Perform preventive and corrective maintenance of AV infrastructure.
Diagnose and troubleshoot issues related to AV equipment, networking, and control systems.
Attend service calls and resolve customer complaints within the defined turnaround time.
Conduct system testing to ensure optimal performance after installation or repair.
Coordinate with the sales and project teams during project execution and handover.
Provide user training and operational guidance to clients.
Maintain service reports, installation records, and maintenance logs.
Ensure compliance with company quality and safety standards.
Support warranty and AMC (Annual Maintenance Contract) service activities.
Coordinate with OEMs/vendors for technical support and spare parts when required.
Travel to customer sites for installation and service activities as required.
Required Skills
Strong knowledge of qualified Audio-Video systems and infrastructure.
Experience with projectors, LED displays, video walls, conferencing systems, audio systems, amplifiers, microphones, and control systems.
Basic understanding of structured cabling, networking, and IP-based AV solutions.
Ability to read wiring diagrams and technical drawings.
Strong troubleshooting and fault-finding skills.
Valuable communication and customer handling skills.
Ability to work independently and manage multiple service assignments.
Preferred Technical Knowledge
Audio DSP systems
Video conferencing solutions
📌 Service Executive – Audio Video Infrastructure Solutions Ahmedabad (India)
🏢 Kaapro Management Solutions
📍 India
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